The Literacy School

The Literacy School – Privacy Policy

Updated: September 2025

This Privacy Policy explains how The Literacy School (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website or purchase our digital products and services.

1. What data do we collect?

   We may collect and process the following information:

• Personal identification information: Name, email address, phone number, and mailing address.

• Account information: Login details and course activity.

• Payment information: Billing details processed securely through third-party payment providers.

• Usage data: How you use our website, courses, and services, including device information and browsing behaviour.

• Marketing preferences: Your choices regarding receiving emails and updates from us.

• Feedback: Testimonials and responses to surveys (with your consent).

• Any information you submit when filling out forms, contacting us, or interacting with our site.

2. How do we collect your data?

   We collect data when you:

• Register or place an order for products or services.

• Fill out forms, surveys, or provide feedback.

• Contact us by email or other communication channels.

• Use or browse our website through cookies and analytics tools.

3. How do we use your data?

   We use your information to:

• Process orders and manage your account.

• Deliver digital products and services you have purchased.

• Communicate with you and respond to enquiries.

• Improve our website, products, and customer experience.

• Send you marketing emails if you have opted in.

• Prevent fraud and maintain platform security.

We do not store or have access to your full credit card information. All payments are processed securely by third-party providers.

4. How do we store your data?

   We store your data through reputable third-party providers that use industry-standard security measures such as:

• Encryption in transit and at rest

• Access controls and authentication

• Regular security audits

Your information may be stored or processed in other countries. By using our services, you consent to this international data transfer.

We retain your personal data while you remain a customer and for up to five years after your last interaction, after which it is securely deleted.

5. Marketing

   If you have opted in, we may email you about new products, services, special offers, or educational content.

   You may unsubscribe at any time by clicking the link in any email or contacting us at [email protected].

   We do not share your data with unrelated third parties for their own marketing.

6. Your data protection rights

   You have the right to request:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your personal data where applicable

• Restriction of processing

• Objection to processing

• Transfer of your data to another organisation

Requests will be addressed within one month.

Contact us at [email protected] to exercise these rights.

7. Cookies

   Cookies are small text files used to enhance your browsing experience.

We use cookies to:

• Keep you signed in

• Understand how you use our website

• Personalise content

• Support analytics and advertising

You can disable cookies in your browser settings, but some site features may not work properly.

Anonymous usage information may be collected through analytics tools.

8. Cookies we use

   Functionality cookies: To remember your preferences such as language and location.

   Advertising cookies: To understand browsing patterns and display relevant advertising. Limited data may be shared with advertising partners for this purpose.

   Cookie retention follows browser settings and third-party provider policies.

9. Children’s information

   Our website and services are intended for adults.

   We do not knowingly collect personal information directly from children.

   If a parent believes a child’s information has been submitted unintentionally, they may contact us to have it removed.

10. External websites

    Our website may contain links to other websites.

    This Privacy Policy applies only to The Literacy School. We are not responsible for external sites and recommend reviewing their policies.

11. Changes to this policy

    We regularly review and update this Privacy Policy.

    The latest version will always appear on this page.

    This policy was last updated on September 2025.

12. Contact us

    For questions about this Privacy Policy or to exercise your data rights, contact us at:

    [email protected]